Privacy Policy

Personal Information

Under no circumstances will we ever transfer your email address or other information to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

Information Security

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website. We use a secure site (SSL) for online transactions via a 3rd party shopping cart and do not maintain customer Credit Card information on-site. For purchase of products from our website, we require your name, address, telephone number, e-mail address, and credit card number in order to process the request and ship products. This information is used solely for to process the transaction you're requesting and nothing more.

Your information privacy is important to us. We will NEVER share or sell your information to other parties.

We use third party shopping cart software to process our orders, which is why you'll exit this site and go to: http://ww4.aitsafe.com/cf/add.cfm when ordering products.

This helps us keep costs as low as possible and information as secure as possible. Your card information is secured at: 'https://ww4.aitsafe.com/secure/...' and you'll notice the SSL lock in the bottom right of your browser window.

If you'd prefer to place an order over the phone please note that we enter all of your information, via the internet, into the same website you're currently trying to use so we will not be liable for the security of any information transmitted verbally over the phone line (credit card information, billing or shipping information).

Customer Support:

LED Party Light Sites are affiliate sites of:

Wholesale Flowers & Supplies
5305 Metro Street
San Diego, CA 92110

Email: support@partylightsite.com

Phone: 619.295.3444
Internet Department Extension 108 or Extension 109.

Contact Us

Our Internet Department can answer many questions that are not covered by the information given on our website(s).

If you require a Tracking Number for your package, click here » for more information.

Phone

Due to high call volume, we may not be able to answer so leave a short, descriptive message with your name, phone number and order number if it's available and your reason for calling.

Our Internet Department phone number is: 619.295.3444 extension 108 or extension 109.

If you require additional assistance send us an e-mail with your contact info (name, order number & phone number) and we'll get back to you as soon as possible.

Links throughout our site, labeled 'Contact us', provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions outside of our normal business hours (M-F 8:30am - 5pm). We may require additional personal information from you, such as your name and telephone number and order number if you have one, to help us satisfy your request.

Email Response:

We will usually reply to e-mail the same day during our normal business hours which are M-F (8:30am-5pm PST).

Our customer support department will assist you with questions or concerns that aren't answered by our product descriptions or privacy policy. Send us an e-mail » with your contact information and the information you need so that we can direct your response accordingly. Please understand that we get a high number of calls and emails and to ensure full satisfaction, we take our time helping each customer. We promise that we will help you as promptly as possible.

Analytics

Information obtained while visiting our site does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, which terms are used to find our site(s) and from which browsers view our site(s). We use these statistics about your visit to help us improve the performance of our website.

Returns and Replacements

Battery operated lights, string lights and rechargeable lighting are non-refundable. If you have a defective or broken light, please contact us within 7 days of receiving your order so that we can send a replacement. Replacements are only sent using postal mail (USPS Priority Mail) unless the size of the product warrants ground shipping (Fed Ex Ground).

All sales are final and non-refundable. Returns or replacements are accepted for store credit only if you notify us within 7 days of receiving your order. We will credit or replace defective or damaged merchandise at our discretion.

Shipping charges are non-refundable, Shipping costs for exchanges must be paid by the customer.

Broken / Incorrect / Missing Item Policy

Unfortunately, sometimes damage does occur during shipping. If an item is received broken, incorrect or missing, you must submit a claim within 7 days of receiving your package(s) so we can ship a replacement right away.

All replacements for broken, incorrect or missing items are shipped via FedEx Ground or USPS Priority Mail only and to all states except Alaska and Hawaii or anywhere outside the Continental US. Breakage claims for Alaska and Hawaii, etc. will only receive a store credit, not replacements, for the damaged products. Incorrect item claims for Alaska and Hawaii are shipped using the USPS.

We will not ship replacement items outside the Continental US, instead we will give you a Store Credit at our discretion. We do not send replacements for broken items or incorrect items using any expedited service (i.e. 2 Day Air, 3 Day Express) unless you pay the difference in shipping fees.

All claims, returns and exchanges will be handled at our discretion. For exchanges we cannot refund shipping charges or pay shipping costs for your exchange items to be returned to us.

Shipping charges are non-refundable.

Shipping Information

We only ship to the US and Canada. Orders are usually sent from our warehouse the same day if your order is received by 11 am PST, or within 1 business day if it is received after that.

Orders over 5-6 lbs may require additional shipping charges. We will contact you if your order requires additional shipping charges before we send it.

We ship using USPS Priority Mail or FedEx Ground depending on the size of the order.

Orders under $35.00 usually ship via USPS Priority mail.

Please Note: We do not ship on weekends

Free Shipping Info: We've lowered our prices by nearly 60% so we no longer offer free shipping. Our online price is the lowest price we can offer.

Shipping Times

**Shipping times are not guaranteed and DO NOT include the day that they are shipped.**

***Due to high order volume, orders placed after 5pm on Friday may not ship out until Tuesday. We encourage you to order your items in a timely manner so your package doesn't arrive late. We cannot be responsible for packages that do not arrive on time for your event.

The shipping time for USPS Priority Mail within the U.S. is 2 - 3 business days.
The shipping time for USPS Priority Mail International (for all Canadian orders) is 7 - 10 business days.

Orders over $50.00 are usually shipped via FedEx. *We do not ship via UPS.

FedEx Ground shipping to the East coast is 4 - 5 business days.

FedEx Ground shipping to the Central U.S. is 3 - 4 business days.

FedEx Ground shipping west of the Rocky Mountains is generally 2 - 3 business days.

FedEx Ground shipping within California, 1 - 2 business days.

Express shipping is available for an additional charge, contact us for further info if you need your package to arrive FedEx Overnight, 2 Day Air or 3 Day Express.

**Shipping times are not guaranteed and DO NOT include the day that they are shipped.**

Tracking Your Package

We are keeping a record of tracking numbers for packages sent from our warehouse. If you have not received your package within 7 days, send us an email at support@partylightsite.com and we will respond with a tracking number. It is far too time consuming to provide a tracking number via e-mail for each package that leaves our warehouse, so please note the information above regarding shipping times and delivery days.

Signature Required/ Lost Packages

If you would like to have your order delivered with a signature required, you can let us know by indicating that in the "Special notes" box in your shopping cart. If you do not request "Signature Required", we will not be responsible for lost, stolen or missing orders if the order is confirmed as delivered by FedEx or USPS.

Payment for Canadian Orders

Please select the "*Canadian Orders Click Here to Pay" link and click 'Continue' to process your order.

*Our payment gateway does not process lettered zip codes so you must call us to finish your order and have it shipped.

Please have your Order Number ready when you call, it should be e-mailed to you immediately after clicking 'Continue'.

Orders Shipped Outside the Continental U.S.

Orders being delivered outside the Continental US (Alaska, Hawaii, PR and/or Canada, etc.) may require additional shipping fees.

Orders to Canada must select the 'Outside Continental US' selection when checking out to calculate the proper shipping amount for orders.

International Orders over 4-5 lbs may require additional shipping charges. We will contact you if your order requires additional shipping charges before we send it.

Any orders placed in our cart and processed, will be adjusted according to the additional shipping required. We will contact you and only upon your verification will your order be adjusted, processed and shipped with the additional shipping charge if needed.

If you do not agree to the charges, we will not process your order.

Contact us via e-mail for more info or questions »

Terms

We will match any competitor's advertised price. We require a url (website address) to view the terms of our competitor's price (i.e. minimum quantity orders, etc.) Also, the item must be the same item offered on a competitor's site and be a valid, current retail business. Our price match cannot be issued in addition to any other offers or discounts. All sales are final.

Contact us if you have a lower price we can beat.

Out of Stock Products

From time to time we may run out of a product or two. We will try to notify you and let you know that we are out of stock on that item and give you and estimated range of time as to when we expect that item back in stock. We can ship partial orders if you so choose.

We are constantly working to improve our site(s). These policies and terms may change without notice, but still, we will NEVER share or sell your information to other parties. By using this site and/or placing an order with us, you agree to the terms and conditions and accept the policies listed on this page and reiterated in our shopping cart system.